Integrated Management Systems
Waihong has been awarded its Certificate of Registration to Integrated Management Systems (IMS) Assessment Service. The IMS comprises accreditation to the following management systems:
- Quality Management System – ISO 9001:2015
- Environmental Management System – ISO 14001:2015
- Occupational Health and Safety Management – ISO 45001:2018
- Customer Satisfaction Management System – ISO 10002:2014
In 2017, Waihong obtained ISO 10002 Certificate on Customer Satisfaction Management System, which proves us as an industry leader. Through this system, the company formulates efficient complaint procedures to improve employee’s skills in handling customer complaints and establishes customers’ communication channels in order to strengthen and improve communication between the company and customers